Last updated: 12 October 2026
Who we are
Vivique Gifts is the trading name of Vivienne Howe. Vivienne Howe is the controller of the personal information described in this policy.
Address: Vivique Gifts, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
Email: info@viviquegifts.com
Information we collect
When someone contacts us or places an order, we may collect their name, billing and delivery address, email address, telephone number, order details, payment status, delivery/tracking information, gift-message wording and any other preference they give us. A gift message may contain personal information about its intended recipient, so customers should avoid including sensitive details.
We also collect limited technical and cookie information when visitors use the website. Essential cookies keep the basket and checkout working. Cookie choices are available through the website’s cookie banner, and consent is requested for non-essential cookies where required.
We do not receive or store full payment-card details. Card payments are processed by the selected payment provider.
Why we use information
We use order and contact information to process and deliver orders, communicate with customers, provide customer support, prevent fraud, comply with legal obligations and maintain business records. Our legal basis is usually performance of a contract, compliance with a legal obligation, or our legitimate interests in running and protecting the business.
We will only send marketing emails where a customer has opted in, or where otherwise permitted by law. Customers can unsubscribe at any time using the link in the email or by contacting us.
Who receives information
We share information only where needed to run the business, including with our website and hosting providers, WooCommerce, payment providers enabled at checkout, Royal Mail or another delivery provider, email providers and professional advisers. They may only use the information to provide their services or where the law requires it.
If information is transferred outside the UK, we will use an appropriate legal safeguard where required.
How long we keep information
We keep order and transaction records for as long as needed to fulfil the order and meet tax, accounting and legal obligations. Customer-service correspondence is kept only for as long as necessary to resolve the enquiry and maintain an appropriate record. Marketing data is retained until consent is withdrawn or it is no longer needed.
Individual rights
People may ask to access, correct, erase, restrict or object to the use of their personal information, or ask for a portable copy where applicable. To make a request, email info@viviquegifts.com.
People also have the right to complain to the Information Commissioner’s Office at ico.org.uk if they are unhappy with how we handle their information. We would welcome the opportunity to resolve concerns first.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this website.